Comparisons · Reviewed 7 September 2026
Compare Tolus with client ticketing and project tools
Jira Service Management, Zendesk, Freshdesk, Teamwork.com or Scoro: compare how each product handles client requests, maintenance retainers and shared time records.
Prices checked on 7 September 2026
What you track, and what you pay for
These products track work and progress, but cover different scopes. A support ticket, a project task and an hour bank are not equivalent. Features below may require a different plan or module from the entry price.
| Product and public price | Requests and work | Time tracking | Client access | Hour bank |
|---|---|---|---|---|
Tolus Studio €25 excl. VAT / organisation / month Or €250 excl. VAT/year. 5 active retainers. No seat minimum; unlimited colleagues and clients. Official pricing | Tickets and agency-specific statuses | Time entered against tickets or work entries | Invited clients can access project tickets, discussions and hours | Used hours, remaining balance and retainer period |
Jira Service Management Service Collection Standard USD 20 / agent / month Displayed monthly rate varies with agent count. Annual billing uses tiers. Free: up to 3 agents. Confirm Standard minimum and taxes. Official pricingFeature documentation | Tickets, forms, queues and ITSM workflows | Time logs on requests, enabled by the administrator | Request portal; free, unlimited customers | Contractual hour-bank balance not listed in this offer |
Zendesk Support Team / Suite Team USD 19 / 55 per agent / month Billed annually. Seat minimum not stated on the reviewed pricing page. Confirm taxes. Official pricing | Email ticketing; additional channels with Suite | Time tracking not listed in Support Team | Help centre and messaging with Suite Team | Maintenance hour-bank balance not listed on the pricing page |
Freshdesk Growth / Pro / Enterprise USD 19 / 55 / 89 per agent / month Billed annually. Seat minimum not stated on the reviewed pricing page. Confirm taxes. Official pricingFeature documentation | Tickets, priorities, assignments and support rules | Time logs and timer from Growth; automatic handling time from Pro | Portal; advanced customisation with Pro | Maintenance hour-bank balance not listed on the pricing page |
Teamwork.com Basics / Accelerate USD 9.99 / 24.99 per user / month Billed annually. Basics: minimum 3 users, USD 29.97/month equivalent. Confirm Accelerate minimum and taxes. Official pricingSeat minimumFeature documentation | Projects and tasks; Teamwork Desk helpdesk is separate | Time entries and billable time | Free client users, with role-specific permissions | Recurring hourly or monetary budgets, depending on the plan |
Scoro Time-billing / Projects & Resources EUR 15 / 25 per user / month Minimum 5 users: EUR 75 / 125 per month. Commitment and taxes not stated on the pricing page; confirm in the quote. Official pricing | Projects and tasks with Projects & Resources | Time and costs through the Track module | Customer portal offered as an add-on | Retainer management through the Deliver module |
Original currencies, with no conversion. An annual price shown per month requires an annual commitment. Prices exclude tax only where confirmed; check other vendors’ taxes. Include add-ons, minimums and any setup fees before comparing actual budgets.
Tolus vs Jira Service Management
Tolus or Jira Service Management for client tickets and maintenance retainers?
Jira Service Management organises IT requests and service processes. Tolus connects client tickets to logged time and the maintenance-retainer balance in a shared portal.
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Tolus vs Zendesk
Tolus or Zendesk: a support centre or a maintenance relationship?
Zendesk brings support channels and service operations together. Tolus brings maintenance requests and retainer hours together, project by project.
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Tolus vs Freshdesk
Tolus or Freshdesk: which tool for recurring client requests?
Freshdesk organises a support team’s incoming requests. Tolus brings client project tickets, work records and maintenance-retainer hours into the client portal.
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Tolus vs Teamwork.com
Tolus or Teamwork.com: focused maintenance or full agency operations?
Teamwork.com covers planning, resources, budgets and client-project profitability. Tolus handles ongoing maintenance: clients submit requests and follow the hours used on their retainer.
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Tolus vs Scoro
Tolus or Scoro for client projects and maintenance retainers?
Scoro connects sales, projects, resources and invoicing. Tolus connects client requests to logged time and maintenance hours, with a portal for following the work and the remaining balance.
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Check each vendor’s features and terms in the official sources linked from the comparisons.