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Client ticketing & maintenance retainers

Tickets & retainers,
kept in check.

Keep maintenance requests, logged hours and retainer balances together. Your team tracks the work. Clients can check progress and their remaining hours in their portal.

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30-day trial. No credit card.

From request to report

Atelier/Website maintenance

Client reportATL-028

September 2026ATL-028 · Resolved

Maintenance report

Work completedTime
ATL-021WordPress and plugin updates6 h 00
ATL-024Checkout flow fixes8 h 30
ATL-027Newsletter adjustments2 h 00
ATL-028Blog pagination fix1 h 30
Total used18 h 00
7 h remaining out of 25 h

The client can trace each entry back to the work and time logged.

Explore the product

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First invitation? Open the link in your email to create your access.

How it works

The ticket moves forward. The retainer updates.

Each time entry stays linked to the work and the client’s retainer.

01

A request with context.

Clients describe what they need and attach screenshots. Messages, status and logged time stay with the ticket.

Client ticketing

02

A current balance.

Each time entry updates used and remaining hours. Your team and the client can both see what is left in the period.

Retainer tracking

03

A report to share.

The work record is available online. Clients can trace the hours to the work without asking you for another export.

Maintenance reports

AI agents

The agent codes, your team reviews, the retainer keeps count.

Connect Claude Code, Codex or another MCP-compatible agent. It works the tickets you assign to it, and its time stays in the client’s record.

  1. 01

    Assign

    Give the ticket to the agent as you would to a teammate, in the projects you open to it.

  2. 02

    The agent works

    It reads the request, the discussion and the attachments, codes on a branch and prepares a pull request.

  3. 03

    Your team reviews

    The ticket comes back for review to the person who assigned it, with a note and the pull request link.

  4. 04

    The retainer keeps count

    The agent’s time is added to the retainer’s used hours. The client keeps a readable report.

FLA-041 In review

Fix the contact form submission

Agent Claude Agent Internal note

Email validation fixed, test added. Review before merging.

Pull request #128

Handed back to Camille R. for review

Time logged, AI agent work type 0 h 45
How it works · Illustrative data

The agent only sees its own tickets, only writes internal notes and never closes a ticket. AI agents in Tolus

Web agencies and IT services

For the maintenance work after delivery.

Tolus was built inside a team that manages its own maintenance retainers. We kept the functions that matter in daily work: requests, time, hour banks and client access.

Invite your whole team and your clients. Pricing depends on tracked retainers, not user numbers.

Web agencies

Keep a clear record of maintenance for each website, even when requests arrive from several clients.

IT services companies

Follow maintenance commitments across projects with a record your team and clients can both read.

Maintenance resources

Guides for your maintenance retainers.

All resources
01Guide

Manage maintenance retainers: hours, periods and renewals

Define the scope, track used hours and prepare the next retainer.

02Excel template

A retainer tracker ready to fill in

Our free, standalone workbook to get started without a Tolus account.

Practical questions

Frequently asked questions

What does Tolus do?

Tolus brings client tickets, logged time and maintenance retainer tracking together. Your team handles requests and records hours. Clients can check progress and their remaining balance in their portal.

How is pricing calculated?

From €25 per month excl. VAT. Choose a plan based on the number of retainers you track. Team members and invited clients are unlimited, with no extra charge per user.

How do clients access their project?

Invite them by email from the project. They open the link, enter their name and choose a password to create their access. They can then sign in to Tolus and view the projects they have been invited to.

Can we hand tickets to an AI agent?

Yes. Tolus exposes an MCP server: Claude Code, Codex or another compatible agent works the tickets you assign to it and hands back a pull request for review. Its time is logged against the client’s retainer. Agents are included on every plan, with no limit.

Do I need a credit card for the trial?

No. The trial lasts 30 days and includes up to 20 tracked retainers. Choose a subscription afterwards if you would like to continue.

Where is the data hosted?

The main data is hosted on a Contabo GmbH server in Germany. The email provider may process some data outside the European Union under the safeguards described in our privacy policy.

Try Tolus on your next retainer.

Create a project, invite a client and track your first work entries. The trial lasts 30 days.

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