For IT services companies
Connect each maintenance request to the client’s retainer.
Tolus is for IT services teams that sell application maintenance as a bank of hours. Requests, time and balance remain connected for each client project.
September retainer
25 hours
18 h used
Used
18 h
Remaining
7 h
Rate
72 %
Used hours and the remaining balance are calculated from logged time.
From request tracking to retainer tracking
See the logged hours behind each request.
Request tracking and retainer tracking answer two questions: how is the work progressing, and how many hours remain in the agreed allowance?
Tolus brings both into the client project. The team records time against tickets or planned work, and the report calculates used and remaining hours.
Time by work type and entries outside the retainer period provide the detail for the next client review.
A simple cycle
From signed retainer to shared record
01
Set the hour bank
Record the volume, period, working-day length and work types for the project.
02
Invite the right contacts
Each client contact only enters the projects in which they participate.
03
Record real work
Attach time to a ticket or add planned maintenance without a ticket.
04
Prepare the client review
Review the remaining balance, the 80% warning and requests dated after the retainer ends.
AI agents
Small-fix maintenance is ideal ground for an agent
A well-described bug, a short fix, a review: that is the way a coding agent works. Assign it those tickets, review its pull request, and its time counts against the client’s retainer like your team’s.
AI agents in TolusFix the contact form submission
Agent Claude Agent Internal note
Email validation fixed, test added. Review before merging.
Pull request #128
Handed back to Camille R. for review
Where it fits
For maintenance agreements tracked in hours
Tolus fits when the agreement can be expressed as a project, a period and a volume of hours that the client understands.
What you can track in Tolus
- You run several application-maintenance or small-change retainers.
- Clients need to submit requests and see the balance without buying a seat.
- Time is split into a few clear work types and attached to interventions.
- You want to share request progress and retainer balances with client contacts.
Choose a broader suite if
- You need capacity planning, staffing and utilisation management.
- You run a service desk with a CMDB, on-call, major incidents and advanced SLAs.
- You want invoicing, margin and revenue consolidation in the same suite.
- Your delivery relies on sprints, dependencies and team-specific workflows.
Getting started
Assisted onboarding from 20 projects
If you need to move at least 20 projects, we can help scope the active projects, client contacts and the next hour bank to open. If your projects live in Jira, the Jira migration brings over projects, tickets, comments, people and attachments; logged time is not included.
Discuss the moveTry Tolus with your maintenance retainers
Start with two or three projects. Invite the client contacts and track your first work entries during the 30-day trial, with no credit card.