For web agencies
Maintenance requests and retainers in one place.
Tolus brings maintenance requests, logged time and the retainer balance into one project. Your team works in a focused tool, and the client sees the same position.
September retainer
25 hours
18 h used
Used
18 h
Remaining
7 h
Rate
72 %
Used hours and the remaining balance are calculated from logged time.
Why Tolus exists
Bring request tracking and retainer tracking together.
Tolus began inside a web agency that kept client requests in Jira and maintenance retainers in Google Sheets. Each tool did its own job, but a person still had to reconcile them.
The ticket system held the discussion. The spreadsheet held the number the client actually wanted. Copying time between them introduced stale links, rounding differences and an uncomfortable surprise near the end of the period.
Tolus brings client conversations and time tracking into the project. Time logged against the work feeds directly into the retainer report.
A month of maintenance
The cycle stays readable from first ticket to final balance
01
Open the retainer
Set the hours, covered period and work types agreed with the client.
02
Receive requests
The client opens tickets with the context and screenshots your team needs.
03
Log the work
Attach time to tickets or add planned maintenance as a standalone entry.
04
Review together
Both sides can read the work lines, used hours and remaining balance.
AI agents
Hand small tickets to an agent, keep the review
Connect Claude Code, Codex or another compatible agent. It works the tickets you assign to it, hands back a pull request for review, and its time is logged against the client’s retainer.
AI agents in TolusFix the contact form submission
Agent Claude Agent Internal note
Email validation fixed, test added. Review before merging.
Pull request #128
Handed back to Camille R. for review
Where it fits
For agencies that track maintenance in hours
A volume of hours, a period, identifiable requests and a team that logs time. Tolus does not add another project method on top.
What you can track in Tolus
- You sell website maintenance as a bank of hours.
- Clients need to submit and follow their own requests.
- You maintain a retainer summary separately from the tickets today.
- You want clear shared categories, with custom statuses when your team needs them.
Choose a broader suite if
- You plan product sprints, roadmaps and complex dependencies.
- You need contractual SLAs, CSAT or omnichannel support.
- Your main requirement is invoicing, CRM or accounting.
- Every period must end with an automatically generated signed PDF.
Getting started
Start with your next retainer
Coming from Jira? The Jira migration brings over your projects, tickets, comments, people and attachments, without sending any email. Then open each project’s next hour bank: time logged in Jira is not included. If you have at least 20 projects to move, ask us to help scope the onboarding.
Discuss the moveTry Tolus on your next retainer
Create a project, invite a client and track your first maintenance requests during the 30-day trial, with no credit card.