The product
Client tickets and retainer balances in one tool
The client opens a maintenance ticket. Your team handles the request and logs the time. Tolus updates the retainer balance, ready for both sides to check.
- 1
The client describes the request
The ticket, screenshots and messages stay together.
- 2
The agency works and logs time
Each entry stays linked to the right project and retainer.
- 3
The report updates
Used time, remaining time and usage rate are recalculated automatically.
From request to report
Connect each request to the hours it uses
When tickets and hours sit in separate tools, someone has to reconcile them. In Tolus, time logged on a request feeds the client’s retainer report.
- 1
The client explains the request
The project provides context. The ticket keeps the description, screenshots, comments and history.
- 2
The team gets on with the work
Assign the request to a team member, set its priority and follow it through five shared statuses.
- 3
Logged time updates the retainer
Entries recalculate used hours, the balance and the usage rate. Nothing needs copying at month end.
Capabilities
Client ticketing, retainers, portal and reports
Client ticketing
One request, its context and its history
Clients describe what they need and attach screenshots. Your team keeps priority, assignment and internal notes under control.
Explore this capability →
Retainers
A balance calculated from logged hours
Used hours, remaining hours and usage rate come from logged time. Past periods remain available without mixing with the active one.
Explore this capability →
Client portal
Each client can find their own projects
Each client finds only their projects, tickets and retainers. Other clients and your internal notes remain invisible.
Explore this capability →
Live summary
A report available throughout the retainer period
Work lines, hours by work type and totals remain current. The same link works throughout the period.
Explore this capability →
AI agents
An agent works the ticket, your team reviews
Claude Code, Codex or another MCP-compatible agent picks up the tickets assigned to it and hands back a pull request for review. Its time counts against the retainer.
Explore this capability →
Two points of view
Shared information, separate permissions
Both sides share the useful information, but not the same permissions. That separation is enforced by the product.
Clients can create and comment on tickets, change their status, and read used and remaining hours for their own projects.
Your team controls priority, assignment, time entries and hour banks. Internal notes never enter the client view.
Tolus does not replace project planning, a CRM, accounting or a password vault. It stays focused on ongoing client maintenance.
Try Tolus with your client projects
You have 30 days without a credit card, with up to 20 tracked retainers during the trial.